Education Session: Enabling Patient Engagement
Great Wolf Lodge
100 Great Wolf Dr.
Grapevine, TX 76051
Join our respected panel from leading healthcare organizations as they discuss and demonstrate how they are successfully using health IT and other strategies to engage patients in their care.
Vice President, Nursing Informatics & Clinical Excellence
Baylor Scott & White Health NTX
Donna Montgomery is the Vice President of Nursing Informatics and Clinical Excellence at Baylor Scott & White Health. Donna is the responsible leader for nursing/patient care informatics efforts in the health system and leads the EHR facility adoption and standardization teams. Donna has spent over 30 years as a healthcare leader in varies roles from nursing management, IS management, product line development, process improvement and informatics. She is a current member of HIMSS, ANA/TNA, AONE/TONE and serves as a Board Member of the DFW Nursing Informatics Organization.
Debra Schumann, RN, BSN, MBA
Chief Nursing Informatics Officer
Children's Medical Center
Regional ITS Director
Texas Health Resources
Division Director of Operations
Michael “Mike” Gfeller is the Division Director of IT&S Operations for the HCA North Texas Division. In this role, Mike is responsible for the IT operations at 13 hospitals in North Texas and Oklahoma, including 85 staff, over 17,000 desktops, and a Service Desk that handles approximately 15,000 calls per month. Mike was one of only 16 individuals selected in 2014 for the HCA IT&S Emerging Leaders program.
Mike is a veteran of the United States Navy where he served from 1997-2001. Mike has worked in Healthcare since 1995, with the exception of two years spent at Walt Disney World Y2K testing their rides and attractions and supporting their theme parks (1997-1999). Mike has served in a variety of healthcare IT roles, primarily as manager and director of several non-profit and for-profit hospitals. In 2011 Mike left IT to serve as the Director of the Project Management Office at The Medical Center of Plano, where he was responsible for several non-IT business initiatives, including process improvement and hospital throughput. Mike came back to IT in 2014 as the IT Director at Medical City Dallas, the largest hospital in the HCA North Texas Division.
Mike is known for his creative, innovative and strategic solutions to business problems. In 2014 he won a Medical Center of Plano Innovator’s award for creating a CEO podcast to all hospital employees. In 2009, he led the Medical Center of Plano in becoming the first hospital in HCA to provide email to all hospital employees, an effort that is being replicated across the company. He also created the first real-time digital dashboards in the division that indicate the status of opened Service Desk requests.
Mike has a BA in Political Science from the University of Missouri-Kansas City and an MBA from Dallas Baptist University. He is a Project Management Professional (PMP) and a Green Belt in Lean Six Sigma (and currently working on his black belt). He is also certified in ITIL 3.0 and as a DDI Facilitator.
Mike is very active in his community in Frisco. He spent six years on the Parks & Recreation board for the City of Frisco, Texas, and the last 4 years as Chairman. He served as a member and on the board of Frisco Sunrise Rotary for several years, on the Frisco City Planning and Advisory Committee (CPAC) in 2014/15 and currently serves as President of the Frisco Community Development Corporation (FCDC). He has a wife, Kris, and two sons, Wolfgang and Gunnar. In his spare time he enjoys fishing and BBQ.
Senior VP, IS Investments
Baylor Scott & White Health
Nick Reddy is currently serving as Senior Vice President of the Information Services Department of Baylor Scott & White Health (BSWH). After beginning his career at Scott & White Healthcare (S&W) as a consultant, he was asked to join the IS Leadership team as the Senior Vice President of Investments. In October 2013, S&W completed a merger with Baylor Healthcare in the Dallas metro area, allowing Nick to expand his role as SVP of the combined IS organization. BSWH is the largest not-for-profit healthcare system in Texas with 46 hospitals, over 500 patient care sites and more than 6000 affiliated physicians.
As a key member of the IS Leadership team, Nick has been essential in integrating the systems, processes and culture of the new Central and North divisions. He develops and articulates the vision and strategic direction of IS Investments through leadership, facilitation and coordination to enable BSWH System goals. Nick also manages the functions of IS Strategy, IS Governance & Project Management Office (PMO), IS Finance, and IS Strategic Investments.
Recently, Nick directed the substantial enterprise Electronic Health Record (EHR) implementation in Central Texas division’s history by leading the rollout of the Epic project (including acute, ambulatory, finance and clinical modules) in Central Texas’ division. This project has proved to be one of the most successful and impactful initiatives in the 115-year history of the legacy Scott & White organization. As a result, the Epic implementation exceeded operational metrics (CPOE, RVUs, RCO, Patient Satisfaction) and was awarded HIMSS Stage 7. His current focus is establishing and delivering enterprise Business Intelligence strategy and Population Health Initiatives (including Patient Engagement, Case Management and other Population Health tools).
Nick began his career as a technical analyst, subsequently spending several years as a management consultant helping global clients through complex issues. He achieved his EMBA from Southern Methodist University in 2008 and received his certification as Professional in Healthcare Information & Management Systems (CPHIMS), Healthcare CIO Eligible (CHCIOe), and IT Infrastructure Library Foundations (ITIL). Nick was awarded CIO Magazine’s One to Watch in 2014 and featured in Target for Summer of 2014: Epic Ambulatory Module as well as Target for Fall of 2014: Fellow of the American College of Healthcare Executives (FACHE).
In his role as a healthcare executive, Nick strives to lead industry transformation through the science of critical analysis, art of communication and engagement, as well as the discipline of execution.